Frequently Asked Questions.
Do I need to refrigerate this?
Our products are shelf-stable, meaning they only need to be refrigerated once opened. They’ll last for 7-10 days in the fridge once opened!
How long will this stay good for? How can I store this?
If you want to save some for a friend, you’re in luck! Unopened, our products have a shelf-life of up to 10-12 months! Once opened, our products stay good in the fridge for 7-10 days.
What is MCT oil?
MCT stands for Medium Chain Triglyceride and is healthy fats extracted from coconuts. We use a combination of caprylic acid (C8) and capric acid (C10). C8 supports gut health while increasing the number of ketones the body produces. C10 turns over the ketones quickly for immediate energy. The oils are digested directly through the liver, providing the body with immediate energy as opposed to storing it for future use.
How are your products sweetened?
Our products are sweetened with monk fruit, a superfood and naturally occurring sweetener. Monk fruit derives its sweetness from a naturally formed antioxidant called mogrosides. This allows the body to process monk fruit a little differently so you do not have the spike in blood sugar like you would when you ingest any form of sugar (natural or man-made).
Where can I find this in-store?
We are hard at work to make our Super Coffee products as accessible as possible, available in a store near you! Check out our full store list in our store locator. If we are not in your area yet, we are working to get there as soon as possible! If you have a location that would be best, please let us know and we will be happy to pass along the information to our team while they continue to build our in-store availability.
Can I cancel at any point?
Yes! You can cancel at any time, by logging into your account. Need assistance? Just send us a message at firstname.lastname@example.org.
When will my card be charged?
Your card will be charged on the date of your subscription renewal (ex. Every 4 weeks), and your order will ship within two days.
What can I edit within my subscription (i.e. frequency, flavor, etc.)?
We want to make sure you have as much control as possible with your subscription! You can:
- change the frequency of your shipments
- move the next ship date of your order to any date of your choice
- swap flavors and products
- change your shipping address, etc!
- All of these options can be managed through logging into the subscription portal, but feel free to email us if you have any trouble at email@example.com.
Can I add a limited edition seasonal flavor to my subscription order one-time?
At this time, we are unable to add limited edition seasonal flavors to subscription orders. Because these flavors will eventually sell out, our system cannot tie them to automatic orders. However, we still want you to be able to get them at your unique subscription price! Email our team for more information at firstname.lastname@example.org.
Why is it saying I don’t have an account when I try to log-in?
Upon purchasing our subscription, you should have received an email that asks to activate your account. If that link is not clicked our system will not "recognize" your email and password should you try and log in. Please send us an email at email@example.com and we will resend that activation email to you! Once that is clicked you will be able to access your orders and make any changes to your subscription.
Shipping with Route+
What is Route+?
Super Coffee has partnered with Route—a premium package protection and tracking solution—to give our customers a super delivery experience and peace of mind during the wait for their order of positivity. The Route app allows you to visually track all of your orders, all the while making it effortless to submit a claim in the unfortunate event your order is lost, stolen, or damaged.
Haven’t downloaded the app yet? Download Here
How much is Route+ premium package protection?
Route+ premium package protection is free to all Super Coffee customers! Package insurance cost is included in the cost of our products.
How quickly will my order ship?
Depending on your shipping speed, and the volume of orders our warehouse is handling, your order will process and ship within two days. Send us an email at firstname.lastname@example.org if it’s taking longer and we’ll look into it!
Where is my order?
Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery. Your confirmation email sent to you after checkout includes a link as well to track your order online.
How do I file a claim with Route?
After checkout, you will receive a confirmation email from Route with a link to submit a claim for the order. You can also file a claim through Route’s claim portal by clicking here!
Note: Make sure to have the Order ID number we sent you or the Route Order ID # ready when using Route’s claim portal.
My tracking information says delivered, but it never arrived.
Oh no! We’re so sorry to hear that! Please wait 24 hours, as sometimes the tracking can show the package was delivered before the carrier actually makes the delivery. Additionally, make sure to look all around your delivery address, since carriers can sometimes leave the package in a different location, like the back door, or even with a neighbor. If you still can’t locate it, file a claim through Route’s claim portal by clicking here or from within the tracking email we’ve sent to your inbox.
My order was delivered damaged / My tracking number says my order was damaged. What should I do?
We are so sorry your package was damaged, and we will certainly make it right! File a claim by clicking here or from within the confirmation email we’ve sent to your inbox. Be sure to have your order number, as well as any photos of the damaged products + shipping box (if applicable), and we will get a replacement sent out to you.
Ordering & Returns
I’d like to try before purchasing. Can I order a sample?
Unfortunately, we do not ship free samples. However, our products are sold individually at stores nationwide! Check out our store locator (which you can filter by flavor) to see where you can purchase our products near you.
How do I cancel my order?
Send us an email at email@example.com as soon as possible with Urgent or Cancel in the subject line, as well as your order number! If your order hasn’t shipped yet, we can cancel right away. If it has been fulfilled, we will ask our fulfillment team to see if the carrier can return the shipment.
Can I return my order?
We offer a 100% satisfaction guarantee, so you can certainly return your order if the product does not meet your expectations. Please send us an email with your order number, and we will send you a FedEx shipping label. If possible, let us know what you didn’t like about your order, and we can offer some suggestions!
I forgot to apply a promo code to my order.
No worries at all! Please send us an email at firstname.lastname@example.org with your order number, as well as the specific promo code you were trying to use. As long as your order meets the requirements, we will retroactively apply it for you. Please note we can’t stack discounts, so if your order was already discounted, we can’t add another code to it!
Why is my promo code not working?
The majority of our promo codes are eligible for use on one-time orders and once per customer. Additionally, we do not allow stacking discounts. For ‘buy one, get one free’ promotions, you must add all items to your cart (including the free item) for the code to apply.